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SupportIT / SPAN

SupportIT and SPAN are MGF’s bespoke design packages. They allow you to complete wall and frame analysis, including installation sequences and specify MGF’s equipment within your designs. The software does not currently check the capacity of our frames, so the output (Rail Loads / Bending Moments) must be checked by the user manually against our latest technical file.


 mgf_gtsoft.msi  Installation file for SupportIT V2.34 and SPAN V2.50
 MGF Design Software – Network User Installation Manual.pdf   Network User Installation Manual
 MGF Design Software – Network   Network Installation Files


Installing SupportIT / SPAN

Standalone Installation

1. Download and install the software from the link above.

2. Activate SupportIT (MGF)

  • Ensure you are connected to the internet
  • Run “Support IT (MGF)” and select “Configure as a standalone program”
  • Enter your unique Product Key and click OK.

3. Activate SPAN (MGF)

  • Ensure you are connected to the internet
  • Run “SPAN (MGF)” and select “Configure as a standalone program”
  • Enter your unique Product Key and click OK.

Network Installation

A network installation is ideal for offices where several users require the use of the software on their desktop PCs. The network installation keys are different to the standalone installation keys, and you must therefore specify that you require the network version when you request the licence. In order to use the network version of our software, you must have GT_SoftServer program running on a sever with access to the internet. For details of the network installation, please download the Network Installation User Manual from the download section above.


Upgrading SupportIT / SPAN

In order to upgrade to a newer version of the software, you must remove the existing version of the software and re-install the software.


Uninstalling SupportIT / SPAN

1. Uninstall SupportIT / SPAN using the Windows Installer Clean Up Utility.

  • Download and install the Windows Installer Clean Up Utility (don’t worry about the Office Update logo used in the installer, the program does not make any changes to Office.).
  • Run ‘Windows Install Clean Up’ from All Programs in your Windows Start Menu.
  • Locate and select ‘SupportIT (MGF) and SPAN (MGF)’ from the list.
  • Ensure this is the only selected item then click Remove.
  • Read and click OK on the warning, then click Exit to close the program.
  • You can uninstall ‘Windows Installer Clean Up’ if you wish using the usual Add or remove programs.

2. Manually delete the application data folders:

  • C:\Program Files\GTSoft (32 bit Windows) or C:\Program Files (x86)\GTSoft (64 bit Windows)
  • C:\Documents and Settings\All Users\DH\GTS-SUPP (Windows XP)
  • C:\Documents and Settings\All Users\DH\GTS-SPAN (Windows XP)
  • C:\ProgramData\DH\GTS-SUPP (Vista/Windows 7)
  • C:\ProgramData\DH\GTS-SPAN (Vista/Windows 7)

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